Refund & Cancellation Policy
Last Updated: 7 October 2026
We want customers to receive the service they purchased and to have a clear process for contacting us when something goes wrong.
1. Standard Refund Request Period
Please submit refund requests within 14 calendar days of the relevant purchase or subscription renewal.
To request a refund, contact:
mail@interview-assistant-ai.com
Please include:
- the email address associated with the purchase;
- relevant transaction or payment information, if available;
- a short description of the issue.
This helps us locate and review the transaction promptly.
2. Refund Review
Refund requests submitted within the standard 14-day period are reviewed promptly and fairly.
Circumstances that may support a refund include:
- a significant technical problem that prevents reasonable use of the purchased service;
- failure to provide purchased access or usage;
- an incorrect charge;
- a duplicate charge;
- another reasonable issue with a recent purchase.
We may consider relevant circumstances such as the nature of the issue, the purchase, and use of the service.
3. Requests After 14 Days
Refund requests submitted more than 14 calendar days after the relevant purchase or renewal are normally not eligible for a refund.
Exceptions may apply where:
- applicable law requires otherwise;
- there was an incorrect or duplicate charge;
- another exceptional circumstance reasonably warrants review.
Nothing in this policy limits mandatory consumer rights that apply under applicable law.
4. Subscription Cancellation
Subscription plans may be cancelled according to the cancellation options and billing terms applicable to the subscription.
Cancellation prevents future renewals according to those billing terms.
Cancellation does not automatically refund charges that occurred before cancellation.
If you believe you were charged after an effective cancellation request, please contact us so we can review the payment.
5. Incorrect or Duplicate Charges
If you believe you were charged incorrectly or more than once for the same purchase, contact us as soon as possible so we can review the transaction.
6. Approved Refunds
Approved refunds are normally returned to the original payment method.
The time required for the funds to appear may depend on the payment provider, card network, and your bank or financial institution.
7. Consumer Rights
This Refund & Cancellation Policy does not remove or restrict any refund, cancellation, withdrawal, or other consumer rights that cannot legally be excluded under applicable law.
8. Contact
For refund, cancellation, billing, or payment-related questions:
mail@interview-assistant-ai.com
Operator: Interview Assistant AI